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Contact Us

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Help Us Serve You Better

At Byblos Bank, we want to make sure our clients receive the best possible service, and we need YOU to help make it happen. Your input – in the form of inquiries, comments, suggestions and/or complaints – is an essential part of our never-ending quest to provide superior service and continually improve every aspect of the customer experience.  

 
In keeping with this commitment, we would be very grateful if you would be so kind as to submit your feedback through any of the following channels:
1. Fill in the Online Feedback Form
Fast, easy and efficient. We will be glad to receive your input and get back to you as soon as possible.

2. Communicate directly with Customer Service
Staffed by specialized Customer Service professionals, Byblos Bank’s Call Center is our clients’ main point of contact for all local or international inquiries, including questions about ATMs, Apps, Internet Banking, etc.

Phone number: + 961 1 20 50 50
Fax number: + 961 1 334554
Email: customerservice<at>byblosbank.com.lb
3. Contact your Branch
Some issues have to be addressed face-to-face, and our branch personnel are ready to help. You may be expanding your business, considering a new investment, or starting a family: whatever it is, if it’s important to you, it’s important to us. Please feel free, therefore, to call or visit your branch to get the advice and information you need.

Operating Hours:

 
Monday to Friday:
Loans and Products from 8:30 AM until 5:30 PM
Banking Operations and Cashier from 8:30 AM until 3:30 PM 

Saturdays:
Loans and Products from 8:30 AM until 1:00 PM
Banking Operations and Cashier from 8:30 AM until noon

For a list of branches in Lebanon with their respective addresses, please click here.
For a list of our international entities’ addresses and contact numbers, please click here.
4. Contact the Customer Experience Unit
The Customer Experience Unit is purposely designed for Byblos Bank clients. Its mission is to enhance customer satisfaction by evaluating and monitoring all factors that may affect the customer experience. Your suggestions or concerns will help us identify ways to improve and propose new methods to serve you better.

Send an email:

customerexperience<at>byblosbank.com.lb

 

Write a letter:

Customer Experience Unit 
Byblos Bank Tower 
Elias Sarkis Ave., Ashrafieh, Beirut 
PO Box 11-5605 Riad El-Solh
Beirut, Lebanon 1107-2811
* Required Fields
 

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** For the purpose of protecting the banking secrecy, and the rights of both the Customer and the Bank, the Bank reserves the right to choose, at its sole discretion, the best timing and the best way for contacting the Customer even if the Customer has already chosen a different way and timing to be contacted. The Customer may not object nor shall be entitled to any right or damages of whatsoever nature from the Bank.