online feedback form, customer feedback

Byblos Bank Feedback Form

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Byblos Bank

Contact Us


Help Us Serve You Better

At Byblos Bank, we want to make sure our clients receive the best possible service, and we need YOU to help make it happen. Your input – in the form of inquiries, comments, suggestions and/or complaints – is an essential part of our never-ending quest to provide superior service and continually improve every aspect of the customer experience.  

In keeping with this commitment, we would be very grateful if you would be so kind as to submit your feedback through any of the following channels:
1. Fill in the Online Feedback Form
Fast, easy and efficient. We will be glad to receive your input and get back to you as soon as possible.

2. Communicate directly with Customer Service
Byblos Bank’s Customer Service is our clients’ main point of contact for all local or international inquiries, including questions about ATMs, Apps, Internet Banking, cards, accounts, etc. Visit this page to get more details about how Customer Service can help you or use the below contact details:

Phone number: + 961 1 20 50 50 or 1650
Fax number: + 961 1 334554
Email: customerservice<at>
3. Contact the Customer Experience Unit
The Customer Experience Unit is purposely designed for Byblos Bank clients. Its mission is to enhance customer satisfaction by evaluating and monitoring all factors that may affect the customer experience. Your suggestions or concerns will help us identify ways to improve and propose new methods to serve you better.

Send an email:



Write a letter:

Customer Experience Unit 
Byblos Bank Tower 
Elias Sarkis Ave., Ashrafieh, Beirut 
PO Box 11-5605 Riad El-Solh
Beirut, Lebanon 1107-2811
* Required Fields


** For the purpose of protecting the banking secrecy, and the rights of both the Customer and the Bank, the Bank reserves the right to choose, at its sole discretion, the best timing and the best way for contacting the Customer even if the Customer has already chosen a different way and timing to be contacted. The Customer may not object nor shall be entitled to any right or damages of whatsoever nature from the Bank.