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Byblos Bank Feedback Form

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Byblos Bank

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Help Us Serve You Better

At Byblos Bank, we want to make sure our clients receive the best possible service, and we need YOU to help make it happen. Your input – in the form of inquiries, comments, suggestions and/or complaints – is an essential part of our never-ending quest to provide superior service and continually improve every aspect of the customer experience.  

 
In keeping with this commitment, we would be very grateful if you would be so kind as to submit your feedback through any of the following channels:
1. Fill in the Online Feedback Form
Fast, easy and efficient. We will be glad to receive your input and get back to you as soon as possible.

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2. Communicate directly with Customer Service
Byblos Bank’s Customer Service is our clients’ main point of contact for all local or international inquiries, including questions about ATMs, Apps, Internet Banking, cards, accounts, etc. Visit this page to get more details about how Customer Service can help you or use the below contact details:

Phone number: + 961 1 20 50 50 or 1650
Fax number: + 961 1 334554
Email: customerservice<at>byblosbank.com.lb
3. Contact the Customer Experience Unit
The Customer Experience Unit is purposely designed for Byblos Bank clients. Its mission is to enhance customer satisfaction by evaluating and monitoring all factors that may affect the customer experience. Your suggestions or concerns will help us identify ways to improve and propose new methods to serve you better.

Send an email:

customerexperience<at>byblosbank.com.lb

 

Write a letter:

Customer Experience Unit 
Byblos Bank Tower 
Elias Sarkis Ave., Ashrafieh, Beirut 
PO Box 11-5605 Riad El-Solh
Beirut, Lebanon 1107-2811
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** For the purpose of protecting the banking secrecy, and the rights of both the Customer and the Bank, the Bank reserves the right to choose, at its sole discretion, the best timing and the best way for contacting the Customer even if the Customer has already chosen a different way and timing to be contacted. The Customer may not object nor shall be entitled to any right or damages of whatsoever nature from the Bank.
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Byblos Bank S.A.L., Byblos Bank Headquarters, Elias Sarkis Ave., Ashrafieh, Beirut

List of Banks No.39, CRB:14150, BDL Authorization No. 11/231 Dated 14 May 2005

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  • Allow session cookies
  • Gather information you input into a contact forms, newsletter and other forms across all pages
  • Helps prevent Cross-Site Request Forgery (CSRF) attacks
  • Preserves the visitor's session state across page requests
  • Remember personalization settings
  • Remember selected settings
  • Keep track of your visited pages and interaction taken
  • Keep track about your location and region based on your IP number
  • Keep track on the time spent on each page
  • Increase the data quality of the statistics functions
  • Use information for tailored advertising with third parties
  • Allow you to connect to social sites
  • Identify device you are using
  • Gather personally identifiable information such as name and location


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